warranty claims and out-of-warranty repairs
Dear customer, if you are not sure that the device comes from the official distribution, please contact your seller with a complaint or send a request to firstname.lastname@example.org to verify the distribution.
Filling out and submitting the form for repair does not result in automatic verification of distribution with the possibility of service at VSP DATA, a.s., and it is not possible to refer to the completion of this form.
VSP DATA, a.s. only services these Xiaomi products: Mobile phones, scooters, electric bikes, air purifiers, robotic and handheld vacuum cleaners, projectors, TV boxes, LCD monitors, security cameras and WIFI routers.
Ostatní Xiaomi produkty se ve VSP DATA,a.s. neopravují a s reklamací se musíte obrátit na prodejce.
In case of sending devices from unofficial distribution or unsupported Xiaomi ECO products to VSP DATA,a.s. you are at risk of being charged.
If you do not wish to proceed with a warranty repair that could result in the loss of user data, please include this information in the description of the issue, along with a note that the customer wishes to be contacted by the service before the repair takes place.
If the device is sent in unsuitable packaging, you will be charged for new packaging when sending the device back.
I'll give the shipment to Zásilkovna (only for shipments up to 5 kg)
I'll arrange delivery to the address
Can we use your personal information without your consent?
Yes, we can use you personal information without your consent but only for following purposes:
The possibility and legality of such processing results directly from applicable legal regulations, and your consent to such processing is not necessary.