New demand for equipment repair:

warranty claims as well as out of warranty repairs

Dear customer, before you send your device to the service, we recommend you to meet "the most common mobile phone issues and their solutions" document. You can troubleshoot your problem without sending the device to us.

Chcete společnosti Samsung udělit souhlas se zpracováním Vašich osobních údajů pro potřeby Happy Call ?

Na odkazech níže naleznete Informace o zpracování a Souhlas se zpracováním osobních údajů pro společnost Samsung. Tento souhlas slouží k možnosti pozdějšího happy callu ze strany společnosti Samsung. Pokud chcete souhlas udělit - musíte vždy zaškrtnout jednotlivé úkony - pak svým podpisem dáváte souhlas ke zpracování Vašich osobních dat k následnému happy callu.

  • Informace o zpracovani
  • Souhlas se zpracovanim
    • Originály podepsaných dokumentů zašlete spolu se zařízením, nebo je můžete zaslat přímo na adresu:

      SAMSUNG Electronics Czech and Slovak, s.r.o.
      Kristýna Coufalová
      The Park, V Parku 2323/14
      148 00 Praha 4
      Česká Republika

    V případě, že bude zařízení zasláno v nevhodném obalu, bude Vám při odeslání zařízení zpět účtován poplatek za nový obal.

    Enter the serial number or IMEI number and the system tries to fill other details:
    * obligatory
    11 characters length, you'll find it on the identification label on the rear side of the device (unde the battery).
    Device with a SIM card:
    15-digit, find it by typing the code *#06# on your device or on the back side under the battery.
    : *
    Insert the model number in the format: GT-XXXXX_XXXXXX.
    : *
    : *
    Briefly and clearly describe how the failure of the device occurs.
    For quick and quality repair it is needed to send the exact fault description.
    Who sold you the device?
    Preliminary agreement with a price limit for repair. If not filled, we will send you a quote. By filling you can significantly reduce repair time, because we will not delay during sending quotations and its agreeing.
    If non-warranty repair, you can give preliminary agreement with a price limit for repair. If this case occurs and price limit is not filled, we will send you a quote. By filling you can significantly reduce repair time, because we will not delay during sending quotations and its agreeing.
    Only actually consumed parts, work, and transportation will be charged.

    The address for pick up / return the device

    : *
    If you request a repair as a legal entity, fill the name of the company, if as an individual, fill your name and surname.
    : *
    : *
    : *
    Country of customer:
    Česká republika
    Change above.
    Fill the name of the person that we will contact in case of any uncertainty.
    To issue an invoice at your business, choose the invoice on subject.

    Billing address

    : *
    : *
    : *
    : *
    If you want to send a copy of this form to e-mail, select YES.

    Can we use your personal information without your consent?

    Yes, we can use you personal information without your consent but only for following purposes:

    • In order to provide you service or a product (fulfillment of a mutual contract, which also includes the actual use of a particular service without the need of a signature).
    • Fulfillment of legal obligations that result from generally binding legal regulations.

    The possibility and legality of such processing results directly from applicable legal regulations, and your consent to such processing is not necessary.

    Additional information is included in "General VSP DATA a.s. Terms and Conditions" , the chapter Privacy Policy and Other Data Processing

    Do not forget to attach filled warranty card or tax document(invoice).
    In the case of a accessories complaint (e.g. headphones, battery) it is necessary to send the device too - mobilephone, tablet, etc.