New demand for equipment repair:

warranty claims and out-of-warranty repairs

CAUTION: Servis poskytujeme pouze na produktové řady HP ENVY, HP Gaming, HP Chromebook, HP OMEN, HP Omen, HP Pavilion, HP Pavilion Gaming, HP Slim, HP Spectre, HP Stream, HP Victus. Veškeré opravy probíhají výhradně na níže uvedené adrese společnosti. Společnost VSP DATA, a.s. neposkytuje ONSITE opravy. V případědě nejasností nás kontaktujte na emailu pavilion@vspdata.cz .

Company VSP Data a.s. not bear any responsibility for data loss that may occur during repair device and playing back software.

If the device is sent in unsuitable packaging, you will be charged for new packaging when sending the device back.

Enter the serial number or IMEI number and the system tries to fill other details:
* obligatory
(S/N):
10 characters length, you'll find it on the identification label on the rear side of the device (unde the battery).
Device with a SIM card:
:
15-digit, find it by typing the code *#06# on your device or on the back side under the battery.
: *
The model number can be found on the identification label on the back or under the battery, as the 6-to 8-digit alphanumeric code (sometimes followed by a hash # and other signs 3-mi), marked "Product".
By attaching a warranty card or tax document(invoice) You may help accelerate the progress of your case.
Upload scanned warranty card od tax document(invoice). Allowed formats: JPG, JPEG, PDF, PNG, TIFF. Max. size 4 MB.
: *
Briefly and clearly describe how the failure of the device occurs.
For quick and quality repair it is needed to send the exact fault description.
:
Who sold you the device?
Kč
Preliminary agreement with a price limit for repair. If not filled, we will send you a quote. By filling you can significantly reduce repair time, because we will not delay during sending quotations and its agreeing.
If non-warranty repair, you can give preliminary agreement with a price limit for repair. If this case occurs and price limit is not filled, we will send you a quote. By filling you can significantly reduce repair time, because we will not delay during sending quotations and its agreeing.
Only actually consumed parts, work, and transportation will be charged.

Billing address

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Country of customer:
Česká republika
Change above.

Handing device into the service

Zaškrtněte ANO, pokud chcete, abychom zásilku vyzvedli na Vaší adrese. This is not repair in warranty, transport costs will be charged. If the repair is Out of Warranty, costs will be charged to you.




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If you request a repair as a legal entity, fill the name of the company, if as an individual, fill your name and surname.
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Country of customer:
Česká republika
Change above.
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Method of returning the shipment

This transport is suitable only for shipments up to 5 kg.
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Fill the name of the person that we will contact in case of any uncertainty.
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Uveďte přijmení osoby, kterou budeme kontaktovat v případě jakýchkoli nejasností.
:
: *
If you request a repair as a legal entity, fill the name of the company, if as an individual, fill your name and surname.
: *
: *
: *
Country of customer:
Česká republika
Change above.
:
Fill the name of the person that we will contact in case of any uncertainty.
:
If you want to send a copy of this form to e-mail, select YES.

Can we use your personal information without your consent?

Yes, we can use you personal information without your consent but only for following purposes:

  • In order to provide you service or a product (fulfillment of a mutual contract, which also includes the actual use of a particular service without the need of a signature).
  • Fulfillment of legal obligations that result from generally binding legal regulations.

The possibility and legality of such processing results directly from applicable legal regulations, and your consent to such processing is not necessary.

Additional information is included in "General VSP DATA a.s. Terms and Conditions" , the chapter Privacy Policy and Other Data Processing

Nezapoměňte k zařízení přiložit vyplněný záruční list nebo daňový doklad(fakturu.
In the case of a accessories complaint (e.g. headphones, battery) it is necessary to send the device too - mobilephone, tablet, etc.