New demand for equipment repair:

pouze záruční reklamace

Enter the serial number or IMEI number and the system tries to fill other details:
* obligatory
(S/N):
10 characters length, you'll find it on the identification label on the rear side of the device (unde the battery).
Device with a SIM card:
:
15-digit, find it by typing the code *#06# on your device or on the back side under the battery.
: *
The model number can be found on the identification label on the back or under the battery, as the 6-to 8-digit alphanumeric code (sometimes followed by a hash # and other signs 3-mi), marked "Product".
*
By attaching a warranty card You may help accelerate the progress of your case.
Upload scanned warranty card. Allowed formats: JPG, JPEG, PDF, PNG, TIFF. Max. size 4 MB.
: *
Briefly and clearly describe how the failure of the device occurs.
For quick and quality repair it is needed to send the exact fault description.
:
Who sold you the device?
Tick YES, if you want to pick up the shipment at your address from us.

The address for pick up / return the device

: *
If you request a repair as a legal entity, fill the name of the company, if as an individual, fill your name and surname.
: *
: *
: *
Country:
Česká republika
Change above.
:
Fill the name of the person that we will contact in case of any uncertainty.
:
To issue an invoice at your business, choose the invoice on subject.
:

Billing address

: *
: *
: *
: *
If you want to send a copy of this form to e-mail, select YES.

Can we use your personal information without your consent?

Yes, we can use you personal information without your consent but only for following purposes:

  • In order to provide you service or a product (fulfillment of a mutual contract, which also includes the actual use of a particular service without the need of a signature).
  • Fulfillment of legal obligations that result from generally binding legal regulations.

The possibility and legality of such processing results directly from applicable legal regulations, and your consent to such processing is not necessary.

Additional information is included in "General VSP DATA a.s. Terms and Conditions" , the chapter Privacy Policy and Other Data Processing

Do not forget to attach filled warranty card and the purchase document.
In the case of a accessories complaint (e.g. headphones, battery) it is necessary to send the device too - mobilephone, tablet, etc.