New demand for equipment repair:

warranty claims as well as out of warranty repairs

Enter the serial number or IMEI number and the system tries to fill other details:
* obligatory
(S/N):
12-digit, you can find it on the identification label located on the back of the device.
Device with a SIM card:
:
15-digit, find it by typing the code *#06# on your device or on the back side under the battery.
: *
The product number can be found on the identification label on the back in format XXXXXXXX-XX.
: *
Briefly and clearly describe how the failure of the device occurs.
For quick and quality repair it is needed to send the exact fault description.
:
Who sold you the device?
Tick YES, if you want to pick up the shipment at your address from us. This is not repair in warranty, transport costs will be charged. If it is out of warranty repair, transport will be charged.
If you do not want to pick up the shipment, please send your device to the address at right.
VSP DATA a.s. – GSM Service
Service Park area
Průmyslová 1181
391 02 Sezimovo Ústí II
Česká republika
Preliminary agreement with a price limit for repair. If not filled, we will send you a quote. By filling you can significantly reduce repair time, because we will not delay during sending quotations and its agreeing.
If non-warranty repair, you can give preliminary agreement with a price limit for repair. If this case occurs and price limit is not filled, we will send you a quote. By filling you can significantly reduce repair time, because we will not delay during sending quotations and its agreeing.
Only actually consumed parts, work, and transportation will be charged.

The address for pick up / return the device

: *
If you request a repair as a legal entity, fill the name of the company, if as an individual, fill your name and surname.
: *
: *
: *
Country:
Česká republika
Change above.
:
Fill the name of the person that we will contact in case of any uncertainty.
:
To issue an invoice at your business, choose the invoice on subject.
:

Billing address

: *
: *
: *
: *
If you want to send a copy of this form to e-mail, select YES.
Do not forget to attach filled warranty card.
In the case of a accessories complaint (e.g. headphones, battery) it is necessary to send the device too - mobilephone, tablet, etc.