New demand for equipment repair:

pouze záruční reklamace

Enter the serial number or IMEI number and the system tries to fill other details:
* obligatory
(S/N):
10 characters length, you'll find it on the identification label on the rear side of the device (unde the battery).
Device with a SIM card:
:
15-digit, find it by typing the code *#06# on your device or on the back side under the battery.
: *
The model number can be found on the identification label on the back or under the battery, as the 6-to 8-digit alphanumeric code (sometimes followed by a hash # and other signs 3-mi), marked "Product".
*
By attaching a warranty card You may help accelerate the progress of your case.
Upload scanned warranty card. Allowed formats: JPG, JPEG, PDF, PNG, TIFF. Max. size 4 MB.
: *
Briefly and clearly describe how the failure of the device occurs.
For quick and quality repair it is needed to send the exact fault description.
:
Who sold you the device?
Tick YES, if you want to pick up the shipment at your address from us.

The address for pick up / return the device

: *
If you request a repair as a legal entity, fill the name of the company, if as an individual, fill your name and surname.
: *
: *
: *
Country:
Česká republika
Change above.
:
Fill the name of the person that we will contact in case of any uncertainty.
:
To issue an invoice at your business, choose the invoice on subject.
:

Billing address

: *
: *
: *
: *
If you want to send a copy of this form to e-mail, select YES.
Do not forget to attach filled warranty card and the purchase document.
In the case of a accessories complaint (e.g. headphones, battery) it is necessary to send the device too - mobilephone, tablet, etc.