VSP Data services
VSP Data web
New repair order
New demand for equipment repair:
pouze záruční reklamace
Enter the serial number or IMEI number and the system tries to fill other details:
10 characters length, you'll find it on the identification label on the rear side of the device (unde the battery).
Device with a SIM card:
15-digit, find it by typing the code
on your device or on the back side under the battery.
The model number can be found on the identification label on the back or under the battery, as the 6-to 8-digit alphanumeric code (sometimes followed by a hash # and other signs 3-mi), marked "Product".
By attaching a warranty card You may help accelerate the progress of your case.
Upload scanned warranty card. Allowed formats: JPG, JPEG, PDF, PNG, TIFF. Max. size 4 MB.
Briefly and clearly describe how the failure of the device occurs.
For quick and quality repair it is needed to send the exact fault description.
Who sold you the device?
Do you require a pickup?
Tick YES, if you want to pick up the shipment at your address from us.
The address for pick up / return the device
Company / whole name
If you request a repair as a legal entity, fill the name of the company, if as an individual, fill your name and surname.
Fill the name of the person that we will contact in case of any uncertainty.
To issue an invoice at your business, choose the invoice on subject.
Send order to e-mail?
If you want to send a copy of this form to e-mail, select YES.
I agree with
Do not forget to attach filled warranty card and the purchase document.
In the case of a accessories complaint (e.g. headphones, battery) it is necessary to send the device too - mobilephone, tablet, etc.